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I want to return a mobile phone I ordered online but the Ebay seller will not take it back and give me a refund. Should I complain to Ebay?

If the Ebay seller is a private individual they do not have to take back items or give a refund as they do not have to comply with consumer law. However, if the seller is a sole trader then they do have to abide by UK consumer laws including the Distance Selling Regulations and Sale of Goods Act. In cases where a sole trader ignores the law the buyer can complain to Ebay and their local Trading Standards office. The buyer can also lodge a case in the small claims court against such sellers.

By Prescott | Via website
 
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